FAQ
What is Torqbar®?
The Torqbar® is a high-precision, hand-spinning device made from various metals using an automated Computer Numerical Contol (CNC) milling process. The Torqbar® has a provisional patent. We take our Intellectual Property (IP) seriously and will exercise our right to protect our IP to the fullest extent of the law. Many people claim it helps them with ADHD, Cessation, OCD, anxiety, PTSD, meditation and boredom. The Torqbar® provides the user with a calming effect and focus. Check out this third party review of the Torqbar®.
https://www.youtube.com/watch?v=5ugt2rPVhfg
https://www.youtube.com/watch?v=z0ak_ok1_u8
All sales are final.
Please double check your order before you purchase. We will not issue refunds, credits, exchanges or modifications of any kind after the sale.
Fraudulent Charges
Our credit card processor has the ability to flag transactions it considers to be "at risk" and we have experienced a number of fraudulent credit card charges. Example reasons why your transaction might be flagged as "at risk" include but are not limited to the following:
- You placed the order from behind a proxy (masking your source IP address)
- You placed the order using a non-US credit card and a US shipping address
- Your transaction failed CVV validation
- There are multiple failed attempts to make payment on the order
We are instituting a new policy regarding "at risk" transactions only. We will contact you via email if your transaction is flagged and we will provide you with an opportunity to provide us with identification. You will need to send the following to us:
1) Picture of your Government issued photo ID
2) Pictures of both sides of your credit card (the name on the Government issued photo ID must match the name on the credit card)
3) Your full name
4) Billing address listed with the credit card
5) The shipping address listed with your order
6) Order number
7) Total dollar amount of your order
8) The following statement "I agree to pay for this order and I agree to be held to the terms and conditions found at www.torqbar.com"
We will need to receive all of this information within two business days from the date we send you email notification or we will be forced to cancel and refund your order.
Please consider using PayPal to process your transaction. PayPal offers you Buyer protection and us Seller protection. PayPal accepts all major credit cards.
Thank you for your understanding and support!
MD Engineering LLC team
What if my order is lost or damaged during shipping?
MD Engineering LLC will work with the customer and the shipping carrier to resolve lost or damaged products.
How do I contact MD Engineering LLC?
Send a message to sales@mdengllc.com with any questions. Send a message to support@mdengllc.com with any post-sales questions. Please be sure to include as much information (order number, full name, email address, shipping address, etc.) about your order as possible so we can verify you. Please be patient with us as we receive a high volume of messages and we are unable to reply instantly to your message.
I’ve emailed you to change my address, but haven’t received a response
It is not possible to change your shipping address after the transaction has been completed as it violates the Buyer/Seller agreement with payment processors. Have the post office forward your mail to your new address or arrange to pick up your mail. If you must change your shipping address, our only option is to cancel/refund your order.
How does your shopping cart work?
There is no "inventory reserve". You are not guaranteed the items in your cart until the transaction is completed.
What is the difference between “Bead Blasted/Tumbled Finish” and “Machine Finish”?
What is the difference between “Bead Blasted/Tumbled Finish” and “Machine Finish”? Bead Blasted/Tumbled is a smooth finish with softened edges while the Machine finish is direct from our CNC Mills. It is a bright finish with visible machining marks.
When will I receive my Torqbar®? Will I receive tracking information?
We will provide you with an email notification containing tracking information once it is available. Your order is still in manufacturing until you receive this notification.
How much will shipping cost?
Shipping and handling fees are calculated at the time you place your order and depend on your shipping address. A shipping and handling fee is charged on every order. You will save on shipping fees by placing one order with multiple items as opposed to multiple orders. We cannot consolidate your orders if you decide to place multiple orders and want them to all ship together.
When will I be charged for the Torqbar®?
You will be charged at the time of purchase. Please be sure you accept these terms before you purchase your Torqbar®. All sales are final.
Is rush delivery available?
Rush delivery is not available at this time.
Is Torqbar® available in retail stores?
Torqbar® is not available in retail stores at this time.
Can I pick up my Torqbar® in Seattle?
No. We do not have a store in Seattle and cannot meet you to deliver in person.
Does the Torqbar® come with a warranty?
MD Engineering LLC has a stringent quality control process. We will fix or replace any Torqbar® with a manufacturing defect within 30 days of purchase. This does not include any malfunctions resulting from negligence on your part including but not limited to physical damage to the Torqbar®, significant alterations or modifications, or a bearing with any contamination such as dirt, pocket lint, or lubricant of any type. This warranty is immediately void if the product is customized in any way including the replacement of the bearing. This warranty only covers the original buyer (not transferable) as verified by the identification information provided in the original order. Please send an email message to support@mdengllc.com with your request for warranty replacement.
What happens if my bearing needs to be replaced?
In most cases your bearing will last many years and proper cleaning will resolve most issues. See our post on proper cleaning here ( https://www.facebook.com/notes/md-engineering-llc/cleaning-your-torqbar/855972321212375 ). If you have tried to clean your bearing and your bearing must be replaced, please contact us at support@mdengllc.com and receive authorization to return your Torqbar® for bearing replacement. Submit your request with pictures of your Torqbar® including a close up picture of the bearing with the button caps removed similar to the picture at the bottom of our proper cleaning post listed above. We provide a warranty with your Torqbar® for 30 days from the date of purchase. We warranty against manufacturing defects including defective bearings.
We reserve the right to refuse work on any Torqbar® for any reason. MD Engineering LLC is not responsible for any damage including but not limited to custom finish or modifications of any type, original finish or modifications of any type or any other damage caused during repair work.
Bearing replacement is $45. This includes labor to remove the existing bearing, the cost of the replacement bearing, the labor to install the new bearing, cleaning and testing.
Customer is responsible for shipping the Torqbar® in both directions in all instances (even if we refuse to work on it for any reason, this is why we require pre-authorization). Fees are $8 for shipping and handling to ship your Torqbar® back to you in the US with $50 insurance, $12 for shipping and handling to ship your Torqbar® back to you in the US with $200 insurance. Please contact us for shipping and handling fees with more than $200 insurance or international addresses. MD Engineering LLC is not responsible for items lost or damaged during shipping for any reason. We will provide you with tracking information once it is available. All claims for lost or damaged products during shipping must be addressed with the USPS.
May I change my order?
We understand mistakes happen and we would be happy to make changes to your address or contact information. We cannot make changes to the quantity or timing of your order (see “all sales are final” above). Please take care to double check your order before you purchase. We make mistakes as well. We will need to positively identify you and your order so send your request with as much information as possible to support@mdengllc.com
Can you change the customs declaration on my International order to something inexpensive so I can avoid spending outrageous taxes when it arrives?
We have given this a great deal of thought and would like to help you out. Unfortunately, our legal advisers have suggested this presents too much risk to our business at this time, so we will not lower the value on the customs declaration.
When/where can I buy a Torqbar®?
The online store is located at http://www.torqbar.com Please "Like" and "Share" our page on Facebook (link below) and you will receive notifications for future store openings and new offerings.
https://www.facebook.com/mdengllc/
How do I buy a Custom?
The waiting list for a Custom Torqbar® is presently closed. Please "Like" and "Share" our page on Facebook and you will receive notifications for future offerings.
https://www.facebook.com/mdengllc/
When/where can I buy accessories like buttons, pouches, sheaths, etc.?
Check out our online store. If you do not find the item you are looking for please "Like" and "Share" our page on Facebook (link below) and you will receive notifications for future store openings.
https://www.facebook.com/mdengllc/
I don’t use Facebook is there another way to receive notifications?
Yes, send an email to sales@mdengllc.com and put “Add me to the notifications list, please” in the subject of your message. We will blast an email notification from time to time to inform you of new offerings and online store openings.
Troubleshooting
Please see our “Cleaning your Torqbar” article on our Facebook page.
http://tinyurl.com/huj3b2l